Web Help Desk
CVE-2024-28988: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
Published
Automatic summary from the vendor's CVE record. We haven't written a full analysis of this vulnerability yet.
Affected and fixed versions
| Product / branch | Fixed in |
|---|---|
| Web Help Desk 12.8 | See the advisory |
Always confirm against the vendor advisory, which lists every fixed hotfix.
What it is
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.
We recommend all Web Help Desk customers apply the patch, which is now available.
We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Sources
KEV status, EPSS score and vendor data refreshed automatically, last on 13 Oct 2026.